Returns Policy

The All hand made ( Artisan Atelier LLC) policy ensures that you have complete peace of mind when making a purchase on our website, in the event that your item:

• Does not arrive
• Is broken during transit
• Is entirely different than what you purchased

With the exception of:

• Some made-to-order items and (noted as non-refundable in the returns and cancellations section of the product description)
• Orders where Free Local Pickup or Seller Managed Local Delivery were selected:
  • Upon inspection, If you decide not to move forward with the purchase, you or your agent must refuse the item at the time of pickup/delivery from the seller
  • Once you have taken possession of the item, all sales are final

All sales are final 48 hours after delivery.

• International, cross-border returns may require different processes depending on the countries between which the item is shipping to/from, and the buyer is responsible and duties (if applicable, on cross-border orders).
• On approved returns, the buyer is responsible for the full cost of return packing and shipping.

To request a return or notify us that you did not accept the item at pickup or delivery, please email info@allhandmade( PONER BIEN LA DIRECCIÓN) and include the order number and the reason for your return request.